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Privacy Policy

At Mobility Scooters Blackpool Ltd. ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, make a purchase, or interact with us in any way.

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By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

  • Contact Information: Name, email address, phone number, and shipping address when you place an order, request customer support, or sign up for our newsletter.

  • Payment Information: Credit card details or PayPal account information when making a purchase.

  • Account Information: If you create an account with Mobility Scooters Blackpool Ltd., we collect your username, password, and other relevant details.

b. Information We Collect Automatically

  • Usage Data: We automatically collect data when you visit our website, such as IP address, browser type, pages viewed, and time spent on the site. This helps us improve your experience and our services.

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2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping, billing, and customer support.

  • Customer Support: To provide assistance, respond to inquiries, and address any issues related to your purchases or account.

  • Marketing and Communication: To send you promotional emails, newsletters, and updates about our products, services, and special offers (if you have opted in to receive such communications).

  • Improving Our Services: To analyze customer behavior, preferences, and website usage to improve our offerings, optimize user experience, and enhance website functionality.

  • Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the security of our website and services.

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3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your personal data with trusted third-party service providers who assist with business operations, such as payment processors, delivery services, and IT support. These third parties are obligated to use your data only for the purpose of performing services on our behalf and are required to comply with data protection laws.

  • Legal Compliance: We may disclose your personal data if required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights or the safety of others, or prevent fraud.

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4. Data Security

We implement a variety of security measures to protect your personal information, including encryption and secure servers. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

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5. Your Data Protection Rights

Under data protection laws, you have certain rights regarding your personal data. These may include:

  • Access: You can request a copy of the personal data we hold about you.

  • Rectification: You can request that we correct any inaccurate or incomplete personal data.

  • Erasure: You can request that we delete your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).

  • Restriction of Processing: You can request that we limit the processing of your data under certain conditions.

  • Objection to Processing: You can object to certain types of processing, such as marketing communications.

  • Data Portability: You can request a copy of your personal data in a machine-readable format.

To exercise any of these rights, please contact us using the contact details provided below.

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6. Marketing Communications

We may use your email address to send you promotional offers, updates, and other marketing communications related to our products and services. You can opt out of receiving these communications at any time by following the "unsubscribe" link in any email or by contacting us directly.

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7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

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8. International Transfers

If you are located outside the UK or the European Economic Area (EEA), please note that your personal data may be transferred to and stored in countries with different data protection laws. By using our services or providing your data, you consent to such transfers.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or by posting a prominent notice on our website. The updated Privacy Policy will be effective as of the date specified at the top of this page.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Mobility Scooters Blackpool Ltd.
info@mobilityscootersblackpool.co.uk

Tel: 01253 609 311

54 Lytham Road, Blackpool, FY1 6DY

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

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