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Terms & Conditions of booking
The hirer of the mobility scooter / wheelchair do so at their own risk. Mobility Scooters Blackpool Ltd cannot be held responsible or liable for any incident, accident or injury that occurs as a result of using the scooter / wheelchair.

1: If you are not confident in using the scooter / wheelchair after training, do not attempt to use it.
2: Mobility Scooters / Wheelchairs can only be used by the hirer.
3: To operate the mobility scooters safely, the user must have full use of both hands and no vision impairment (which cannot be treated by glasses or contact lenses) and a full understanding of the controls.
4: Mobility Scooters Blackpool Ltd reserve the right to refuse a scooter if they believe the user is not able  to safely control the scooter. 
5: To hire a scooter, a one week hire refundable deposit is required along with a valid form of I.D.
6: If the scooter / wheelchair is not returned in the same condition it was when it was hired, the hirer will lose the deposit and further action may be taken to recover costs incurred. Ensure you have checked for damage on the scooter before you hire.
7: The scooter / wheelchair is for use by the person taking out the hire only. They must not allow others to use or carry any child / person anywhere on the scooter / wheelchair with them. 
8: The scooter must not be operated under the influence of alcohol or drugs. 

DO'S AND DON'TS

DO ensure the scooter is switched off at the key when getting off the scooter. 
DO let go of the lever on the steering tiller if you get any difficulties.
DO Ensure the seat is in the locked position when getting on or off the scooter, before putting weight on the armrests. 
DO keep both hands on the steering tiller when moving. 

DON'T use the scooter if you are unsure of your competency to use it safely. 
DON'T use the scooter if you have taken drugs or alcohol. 
DON'T allow others to use the scooter, ride on the scooter with you or sit in the basket.
DON'T hold onto the steering tiller when getting on or off the scooter.
DON'T allow another to handle the steering tiller when you are in motion.
DON'T go faster than walking speed when moving around. 

IMPORTANT REGARDING MOBILITY SCOOTERS ON BLACKPOOL TRANSPORT TRAMS

As taken from the Blackpool Transport website:
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We only accept Class 2 scooters that have no more than the following dimensions: 

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  • 60cm wide 

  • 100cm long 

  • 120cm turning radius 

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We do not accept Class 3 scooters which are not designed to be carried by bus. They can be identified by front/rear lights, hazard warning lights and a manual brake. 

Blackpool Transport Scooter requirements

Terms and Conditions for Sales of Mobility Scooters

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1. Introduction

These Terms and Conditions govern the sale of mobility scooters and related products by Mobility Scooters Blackpool. By purchasing from us, you agree to comply with and be bound by these terms.

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2. Consumer Rights

In the UK, under the Consumer Rights Act 2015, consumers have the right to return goods in the following circumstances:

  • The item is faulty, broken, or damaged.

  • The item is unusable.

  • The item does not match the seller's description or was not advertised as such.

  • The seller did not have the legal right to sell the item.

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2.1. Return Period

Consumers have 30 days after purchase to reject an item and receive a full refund. After 30 days, consumers may still request a repair or replacement, or a full or partial refund if those options are not feasible.

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2.2. Limitations on Returns

Consumers do not have legal rights to return items if:

  • The item was damaged by accident, misuse, or normal wear and tear.

  • The consumer was aware of the fault before purchasing.

  • The consumer bought the item in the wrong size.

  • The consumer changed their mind.

  • The item was an unwanted gift.

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3. Reporting Issues

Should there be an issue with your scooter or wheelchair, this must be reported immediately upon receipt of the item by calling our office at 01253 609 311.

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4. Nationwide Breakdown Assistance

We offer nationwide breakdown assistance in partnership with Autohome. For further details on breakdown cover, please visit the Autohome website here.

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5. Warranty

All used mobility scooters come with a 3-month free warranty. All new mobility scooters come with a 12 month warranty. If an operational issue occurs during this period, we will aim to repair the scooter promptly. Please note that any repairs must be conducted at our shop located at 54 Lytham Road, Blackpool.

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5.1. Collection and Repair

Collection of your scooter for repairs is only available within the Blackpool/Fylde postcode areas. For repairs outside of these areas, customers are responsible for bringing the scooter to the shop.

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6. Delivery

We will only deliver new or used scooters to postcodes within the North West of England at this time.

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7. Contact Us

For any queries regarding these terms and conditions, please contact us at 01253 609 311 or visit our shop at 54 Lytham Road, Blackpool.

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